Privacy Policy
How Farpoint collects, uses, and protects guest information.
Privacy Policy
Last updated: July 2, 2026
This Privacy Policy explains how Farpoint collects, uses, and protects information when you visit our website, make an inquiry or booking, stay at one of our properties, or communicate with us.
Farpoint is operated by Farpoint LLC. You can contact us at contact@findyourfarpoint.com or 707-324-4905
Information We Collect
We may collect information you provide directly to us, including your name, email address, phone number, booking details, stay dates, guest questions, support requests, and communications with us.
We may also collect information related to your use of our website, such as device information, browser type, pages visited, referring pages, and similar website analytics information.
How We Use Information
We use information to:
Process inquiries, bookings, and guest stays.
Send booking confirmations, check-in instructions, property access details, stay reminders, urgent property updates, and guest support messages.
Respond to guest questions and support requests.
Operate, improve, and protect our website, properties, and guest services.
Comply with legal, tax, accounting, safety, and security obligations.
Text Messaging and SMS Consent
If you opt in to receive text messages from Farpoint, we may send booking, stay, check-in, property access, urgent property update, and guest support messages.
Message frequency varies. Message and data rates may apply. You may reply HELP for help or STOP to opt out.
SMS consent is optional and is not required to make a booking or receive service.
We do not sell, rent, or share SMS opt-in data or SMS consent for marketing purposes.
The above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.
How We Share Information
We may share information with service providers who help us operate our business, such as booking platforms, property management systems, payment processors, website hosting providers, communication providers, customer support tools, analytics providers, professional advisers, and other vendors who help us provide guest services.
We may also share information when required by law, to protect our rights or property, to prevent fraud or abuse, to respond to lawful requests, or in connection with a business transfer such as a merger, sale, or reorganization.
We do not sell personal information.
Data Retention
We retain information for as long as reasonably necessary to provide our services, manage bookings and guest communications, comply with legal and accounting obligations, resolve disputes, and maintain business records.
Your Choices
You may contact us to request access to, correction of, or deletion of your personal information, subject to legal and business recordkeeping requirements.
You may opt out of SMS messages at any time by replying STOP. After you opt out, we may send one confirmation message and then we will stop sending SMS messages unless you opt in again.
You may also contact us at contact@findyourfarpoint.com for help.
Security
We use reasonable administrative, technical, and organizational measures to protect information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Children
Our website and services are not directed to children under 13. We do not knowingly collect personal information from children under 13.
Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a new “Last updated” date.
Contact Us
Farpoint
Farpoint LLC
707-324-4905